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14 Jun 2022

Full-Time Supervisor, Segment Delivery

SMUD – Posted by [email protected] Sacramento, California, United States

Sacramento Municipal Utility District logo

Job Description


In support of SMUD’s 2030 zero carbon plan, the Segment Supervisor will provide direction/coordination for the development of Commercial Customer program segment plans and delivery that align with SMUD’s Customer Experience Strategy and drive results to achieve our Zero Carbon Plan (ZCP) goals. This position will serve as a lead advocate for carbon dioxide emissions reductions by identifying electrification and energy efficiency opportunities along with other advance energy solutions provided for our commercial & industrial customers.  This position will specifically include oversight of the following Advanced Energy Solutions (AES) program offerings; Energy Efficiency, Building Electrification, Electric Vehicles, Demand Response, Battery Storage and Green Pricing Programs.


Provide oversight / direction / coordination for the development and delivery on customer segment plans and initiatives across functional departments and product lines. Ensures that customer segment plans align with SMUD’s Customer Experience Strategy, and drive customer experience improvements in increase in Value for What You Pay (VFP).

Nature & Scope:
Plans, coordinates, prioritizes monitors and reviews the work results in assigned area. Exercises independent judgment and discretion. Leads the selection, training, motivation, evaluation and development of personnel.

Position Type

Regular – Full Time

No. of Openings


Pay Scale Group


Base Salary Annual Low


Base Salary Annual High


Selection Process

Initial Review, Qualifications Interview, Follow-Up Interview, Reference Check, Background Check

Major Duties & Responsibilities

  • Directs the work of subordinates in a functional unit and maintains staffing levels and work quality in order to meet defined objectives and assigned unit responsibility by interpreting and executing SMUD policies and procedures that affect subordinate units; recommending modifications to operating policies; overseeing and evaluating work of employees who exercise independence in their assignments; hiring, firing, training, coaching, mentoring and developing subordinates; advising units on tasks and operations as required to solve complex problems; ensuring staff safety and prevention of personal injury and equipment loss; and acting to ensure operational schedules and budgets are met.
  • Leads assessment of assigned customer/market segment. Refine customer segmentation plans, identify and validate customer preferences, consolidate the marketing research objectives and requests for this market segment.
  • Identify and recommend products, services and tactics intended to meet customer segment needs. Collaborate with a cross-functional team of individuals to identify, improve and/or develop product/technology/service solutions for the segments. Bundle/package SMUD services and products to increase value to customers based on the identified / validated customer wants/needs/preferences for the customer segments.
  • Identify delivery channels based on customer preferences and collaborate with Corporate Communications on promotions and customer communications related products/services for customer segments.
  • Develop and implement segment plans for assigned customer segment. Understand and communicate segment needs and challenges to relevant SMUD groups, such as executives, Customer Care, Revenue Operations, Energy Delivery, Pricing, Regulatory Renewable Energy, Corporate Communications, and Account Management. Prioritize products, services and projects to emphasize alignment with assigned customer segment plans.
  • Identify and promote synergies across the organization in the areas of Market Research, Customer Care, Revenue Operations, IT, product selection, Pricing, products & services bundling, delivery channels; and marketing and communications. Provide input and consultation to CMCR to develop, test, and implement customer segment marketing plans, promotions and strategies to meet customer segment and corporate objectives.
  • Oversees the ongoing assessment of customer segments, strategies, products, and services to be sure that resources are focused in areas likely to drive the most customer value and improve VFP and/or revenue when applicable. Regularly provides segment forecasts, considering latest trends and environmental influences on goals and strategies, to ensure that efforts to meet goals are as effective and efficient as possible.
  • Performs related duties as required.

Minimum Qualifications

Education: High school diploma or equivalency

Experience: Five (5+) or more years of progressively responsible relevant work experience in sales/marketing or in specialty area such as customer segmentation, product development, product management, pricing, research, or finance.

Knowledge Of: Customer segmentation and how to develop segmentation plans based on segmentation data; primary market research; customer services practices and approaches; operation and management principles; SMUD policies, procedures, applicable MOUs and other special agreements; concepts related to evaluating and recording performance results; methods and techniques for planning, organizing and overseeing work activities; methods and techniques for training staff; practices for delegating, assigning and reviewing work assignments; techniques and concepts related to teamwork; techniques for exercising leadership and authority; methods and techniques for report preparation and writing; techniques and practices for negotiating; techniques and strategies for public speaking; techniques related to customer relations; principles and practices for contract management; concepts and principles related to change management; concepts and principles related to implementing problem solutions; principles and practices of economic analyses of products and services; principles and practices of various analytical approaches; scientific methods and approaches to problem-solving; techniques and practices for cost benefit analyses; complex computer systems and resources, electronic records, database administration SMUD policies and procedures related to energy conservation and management; procedures for metering and monitoring equipment; practices and procedures for utility metering, billing and financing; techniques for sales and marketing. Safety policies, practices and procedures; standard operating procedures for modern office equipment including a computer and applicable software; English grammar, punctuation and vocabulary standards.

Skill To: Understand basis for underlying costs and profitability by service option and customer segments; understand business and systems interfaces among products, services, marketing and communications, delivery channels, pricing, and revenue; communicate effectively orally and in writing internally/externally; establish and maintain effective working relationships internally/externally; identify and assess training needs for staff; interact with others to influence and motivate; interpret SMUD policies, procedures, applicable MOUs and/or other special agreements; provide on-the-job training; compile and prepare technical, statistical and/or analytical reports and presentations; develop and conduct oral presentations to internal/external audiences; explain complex and/or controversial policies, regulations, procedures and/or activities internally/externally; express ideas/facts clearly and concisely to individual or groups, taking into account the audience and nature of information; respond to and resolve customer issues, concerns and needs; evaluate and resolve complex technical or management issues; analyze complex issues and develop/implement resolution alternatives; apply applicable laws, codes and regulations; evaluate and resolve complex technical issues; gather data from appropriate sources and identify relevant factors; prepare a business case to weigh the relative costs and benefits of a potential action; weigh the relative costs and benefits of a potential action; read and interpret plans, diagrams and specifications; schedule and prioritize own work assignments to meet expected timeframes; serve as reference person for other employees; utilize advance computer systems and software relevant to the job.

Desirable Qualifications

  • BA/BS degree from an accredited college or university majoring in Business Administration, or Engineering or related field or equivalent experience.
  • Certified Energy Manager (CEM)
  • Experience leading a technical team
  • Experienced in the development of new policies and/or program innovations
  • 3+ years of experience in the following:
    • Engaging and responding to direct inquiries from senior leadership (C-suite, Executives, Board Members)
    • Providing career coaching
    • Providing positive discipline to subordinates

Physical Requirements

Applicants must be able to perform the essential job functions with or without a reasonable accommodation.

The health and wellbeing of our employees and our community is our top priority.  SMUD follows CDC guidance and adheres to all local, county and state orders. To this end, if you are scheduled to come on a SMUD campus, you will need to monitor your health (ensuring your temperature is below 100.4° and you’re free of COVID-19 symptoms), wear a face covering, and adhere to social distancing guidelines.

Job Code


Additional Posting Info for Candidate

Sacramento Municipal Utility District (SMUD) – Who We Are

As the nation’s sixth-largest community-owned electric service provider, we’re proud of our reputation as one of the best places to work in Sacramento. Our employees tell us in our engagement surveys they’re “Happy, satisfied and engaged” which helps create a workplace that best serves our customers.

Sacramento was named as the 2nd happiest place to work in America by Forbes Magazine. Lake Tahoe, San Francisco and the world-renowned Napa Valley are within easy driving distance of our locations.

California Equal Pay Act

Diversity, equity and inclusion (DE&I) are a part of who we are and how we do things. Supporting efforts that promote pay equality is part of that. Salary placement for the selected candidate will be determined in alignment with the California Equal Pay Act or the applicable MOU. Determination for salary placement of internal candidates will be made without respect to current classification or compensation, and will be based upon the candidate’s qualifications as compared to those performing substantially similar work. In the event there is a guaranteed pay progression outlined in an applicable MOU, the MOU takes precedence.

Our Commitment to Diversity & Inclusion

SMUD respects, values and celebrates the unique attributes, characteristics and perspectives that make each person who they are. Diversity and inclusion are guiding principles to deliver a culture that reflects the broader values of the community and our customers. Our Board’s policy for Employee Relation sets our commitment to developing and maintaining a high quality, inclusive workplace that engages and inspires employees to commit to SMUD’s purpose, vision and values.

Why Sacramento, California?

The capitol of California, Sacramento is the state’s sixth-largest city, and the 35th largest in the U.S. Local universities include California State University, University of the Pacific’s McGeorge School of Law, and the University of California, Davis and several competitive community colleges. The UC Davis Medical Center, a world-renowned research hospital, is one of more than a dozen hospitals and shared services centers in the Sacramento region. Part of the agriculturally-rich Central Valley, Sacramento is at the forefront of the farm-to-fork food movement. Northern California is home to some of the country’s top technology companies, including Google and LinkedIn, and a multitude of startups in many industries. Sacramento is home to the NBA Kings, the River Cats (AAA baseball), the Republic FC (soccer) and the San Francisco Giants, NBA Warriors and NFL 49er’s aren’t far away. Sacramento offers an affluent liberal arts community with Broadway, Mondavi Center, Crocker Museum and summer musical theater to name a few.

Job Expires


How to Apply

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Job Categories: Clean Energy. Job Types: Full-Time. Salaries: 100,000 and above.

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