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19 Jul 2019

Full-Time Senior Public Information Representative – Environmental Services Department

City of San José – Environmental Services Department – Posted by esd-hr San Jose, California, United States

Job Description

Job ID# 1901340
Salary Range: $97,032-$118,206.40 Annually
Closing Date: August 12th, 2019

About the Department

The Environmental Services Department (ESD) is a place where people do great work and make a difference. To see some of the first-rate work ESDers have accomplished in the past fiscal year, review the ESD 2018 Annual Report. For more information about the department, please visit our website at or @sjenvironment on Twitter, Facebook and Instagram. What is it like to be an ESDer? Watch this video: Day in the Life. Join us to make a difference!

Positions & Duties

The Communications Division implements environmental media, outreach and marketing activities to support the health of our community and environment. The Communications Division performs work that includes strategic communications planning, multicultural community engagement, media relations, social media, collateral development and website management.

The annual salary range for Senior Public Information Representative is $97,032-$118,206.40.

The actual salary shall be determined by the final candidate’s qualifications and experience. In addition to the starting salary, employees in the Senior Public Information Representative classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay.

This position plays a key role in realizing ESD’s strategic plan. He/she supports the Public Information Manager and supervises Public Information Representatives.

The successful candidate will be a highly organized and flexible individual who demonstrates sound judgment, strategic thinking and the ability to relate to and motivate a diverse group. Specific duties will involve developing strategic communications plans and budgets; writing and editing news releases, social media posts, brochures, newsletters, websites, Council memos, ads and citizen correspondence; serving as spokesperson; responding to media inquiries related to sensitive or controversial public policy issues; interacting with the media, including researching data, pitching stories and conducting interviews; enhancing San José’s reputation for environmental leadership through excellent communications; researching best practices to improve the effectiveness of communications; developing and deploying innovative ideas and practices; overseeing surveys and other evaluation mechanisms; and maintaining in-depth knowledge of environmental programs and services. The Senior Public Information Representative should have the ability to build strong relationships with the community and present to community groups.

He/she should also have the ability to mentor and coach staff to manage successful public awareness campaigns. The successful candidate will continue to foster a collaborative, creative and professional work environment.

This recruitment may be used to fill multiple positions in this or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Minimum Qualifications

Education: Bachelor’s degree from an accredited college or university in the field of journalism, communications, advertising, marketing, public relations, public administration, or closely related field.

Experience: Four (4) years of increasingly responsible public information, marketing or public relations experience.

Licenses or Certificates: Valid California Driver’s License may be required.

Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San José will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.


The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:

Job Expertise – Demonstrates knowledge of communication methods and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations. Ability to perform duties as outlined under “Position and Duties” above.

Communication Skills – Communicates and listens effectively and responds in an timely, effective, positive and respectful manner; written reports and correspondence are accurate, complete, current; well-organized, legible, concise, neat, and in proper grammatical form; responds to statements and comments of others in a way that reflects understanding of the content and the accompanying emotion; asks clarifying questions to assure understanding of what the speaker intended, ensures consistent communication takes place within area of responsibility.

Vision/Strategic Thinking – Supports, promotes and ensures alignment with the organization’s vision and values. Understands how an organization must change in light of internal and external trends and influences. Builds a shared vision with others and influences others to translate vision to action.

Teamwork & Interpersonal Skills – Demonstrates a positive attitude and flexibility along with the ability to develop effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.

Supervision – Sets effective long- and short-term goals based on a good understanding of management practices; establishes realistic priorities with available resources; provides motivational support; empowers others; assigns decision-making and work functions to others in an appropriate manner to maximize organizational and individual effectiveness.

Change Management – Demonstrates support for innovation and for organizational changes needed to improve the organization’s effectiveness; facilitates the implementation and acceptance of change within the workplace.

Conflict Management – Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people, by presenting the facts, analysis, and conclusions or solutions that show command of content and perspectives and interests of the team.



How to Apply

The job ID for this position is 1901340. To view the full job announcement and to apply, please visit If you have questions about the duties of these positions, the selection or hiring processes, please contact Maria Lane at [email protected].

Job Types: Full-Time. Job Tags: advertising, Communications, Journalism, Marketing, and public relations. Salaries: 80,000 - 100,000.

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