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25 Jul 2019

Full-Time Public Information Representative I/II – Environmental Services Department

City of San José – Environmental Services Department – Posted by esd-hr San Jose, California, United States

Job Description

Job ID #1901376
Salary Range: $65,457.60 – $87,796.80 Annually
Closing Date: August 12, 2019

About the Department

The Environmental Services Department (ESD) is a place where people do great work and make a difference. To see some of the first-rate work ESDers have accomplished in the past fiscal year, review the ESD 2018 Annual Report. For more information about the department, please visit our website at or @sjenvironment on Twitter, Facebook and Instagram. What is it like to be an ESDer? Watch this video: Day in the Life. Join us to make a difference!

Positions & Duties

The actual salary shall be determined by the final candidate’s qualifications and experience.  In addition to the starting salary, employees in the Public Information Representative I/II classifications shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay.

The City of San José Environmental Services Department is currently recruiting for Public Information Representative I/II position.

Salary Ranges

Public Information Representative I: $65,457.60 – $79,664

Public Information Representative II: $72,238.40 – $87,796.80

The Communications Division performs media, outreach, and marketing activities to protect public health and the environment. The communications division includes: strategic communications planning, multi-cultural community engagement, media relations, social media, marketing material development, and website management.

Aligning with ESD’s mission, Public Information Representatives help develop and implement a range of communications strategies for projects and initiatives focused on enhancing the quality of life and environment for San José residents and businesses.

The ideal candidates will have some of these skills:

Excellent verbal and written communication skills; experience in project implementation and management, planning, community outreach and engagement, graphic design, social media, short video production, and Microsoft Suite; and a can-do attitude and strong interpersonal skills. Ability to speak Spanish or Vietnamese is highly desirable.

Flexible working hours may be required; some work may occur during evenings and/or weekends as needed.

Typical responsibilities include but are not limited to:

-Assisting the Public Information Manager and Senior Public Information Representative in developing communications plans for public outreach. This includes establishing and meeting program goals and objectives, identifying target audiences, recommending communications tactics, determining project budgets, applying the latest communication technologies and tools, setting evaluation standards and methods, and gathering measurement data to ensure an effective public awareness campaign.

-Creating and implementing public outreach campaigns by meeting with program staff, preparing campaign tactics and budgets, deploying outreach and marketing tactics, and evaluating campaign effectiveness.

-Writing and editing a variety of easy-to-understand communications materials including: utility notices, brochures, flyers, web pages, social media posts, newsletters, news releases, advertisements, memos and reports. Interpreting concepts and messages into effective communication.

-Engaging the audience with appropriate writing style and tone. Conveying information logically, succinctly, and accurately.

-Presenting to community groups representing ESD.

-Managing the creative production process including developing timelines, providing creative direction to graphic designers, overseeing printing and mail-house services, and negotiating media purchases.

-Using basic desktop/website publishing, illustration and presentation software to design and produce basic outreach materials and/or webpage content.

Knowledge and execution of video script-writing and production desired.

This recruitment may be used to fill multiple positions in this, other divisions, or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Minimum Qualifications

Public Information Representative I

Education: A Bachelor’s Degree from an accredited college or university in journalism, communications, advertising, marketing, public relations, public administration, or a closely related field.

Experience: No minimum experience required.

Acceptable Substitution: Additional years of professional experience in public relations, public information or other related experience may be substituted for education on a year-for-year basis up to two years.

Licenses: Valid California Driver’s License.

Public Information Representative II

Education: A Bachelor’s Degree from an accredited college or university in journalism, communications, advertising, marketing, public relations, public administration, or a closely related field.

Experience: Two (2) years of progressively responsible professional public information, marketing or public relations experience.

No substitution for education.

Licenses: Valid California Driver’s License.

Employment Eligibility:  Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.


The ideal candidate will possess the following competencies, as demonstrated in past and current employment history.  Desirable competencies for this position include:

Job Expertise – Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.

Political Skill – In taking action, demonstrates an understanding and consideration of how it will impact stakeholders and affected areas in the organization.

Customer Service – Demonstrates the ability to anticipate customers’ needs and deliver services effectively and efficiently using professional demeanor.

Problem Solving – Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

Initiative – Exhibits resourceful behaviors toward meeting job objectives; anticipates problems, is proactive, and avoids difficulties by planning ahead; displays willingness to assume extra responsibility and challenges; pursues continuing education opportunities that promotes job performance.

Computer Skills – Experienced with common business computer applications including but not limited to: MS Outlook, MS Word, MS PowerPoint, MS Access, and MS Excel.

Multi-Tasking – Can handle multiple projects and responsibilities simultaneously; has handled a wide variety of assignments in past and/or current position(s).

Teamwork & Interpersonal Skills – Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.

Communication Skills – Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts.


How to Apply

The job ID for this position is 1901376. To view the full job announcement and to apply, please visit If you have questions about the duties of these positions, the selection or hiring processes, please contact Maria Lane at [email protected].

Job Categories: Environmental. Job Types: Full-Time. Job Tags: advertising, Communications, Journalism, Marketing, and public relations. Salaries: 60,000 - 80,000.

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